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Help centre Ask anything. The answer is here.

Short answers about the app, bookings, reminders, your website, billing and your data. If your question is not here, it is not a silly one: it is the next one we will add.

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Getting started

How do I get started with Islagenda?

You sign up in a 30-minute video call: we load your services, hours and team with you and leave your website and app up and running. If you prefer, you create your website yourself in 30 seconds. From that day it is free until 31 December 2027.

Can you do it by video call?

Yes. Set-up is by video call on every island: we share our screen, load your services and hours with you and everything is up and running.

Do I need to install anything?

No. The app works in the browser on your phone, tablet or computer.

How long until my website is ready?

We set it up during the sign-up video call itself, with your real services and hours. After that you can change anything you like from the app.

How many team members can I have?

The Basic plan includes up to 3 team members, each with their own hours and login.

Bookings

How do my clients book?

On your website they choose the service, team member, day and time. They only see free slots, so there are no double bookings.

Can I add appointments that come in by phone?

Yes. You add them from the app in a few seconds and they sit in the same calendar as your website bookings.

How do I block out time for breaks or holidays?

In Settings, under Team and hours, choose the team member, the day and the hours. That time stops being offered on the website without affecting existing bookings.

What if a client wants to change or cancel?

They let you know from the reminder and you move or cancel the appointment in the app. The slot becomes free again on your website.

Reminders

How do reminders work?

When booking, the client gets an email confirmation. Before the appointment they receive an email reminder, and you can also send a WhatsApp one with a single click from the app.

Are WhatsApp reminders automatic?

For the first few months they are sent with one click from the app: the message is already written and you just confirm it. Later on they will be sent automatically.

Your website

Can I change my website text, prices and photos?

Yes, from the app, whenever you like. Changes go live instantly. One design change a month is also included.

Do I need my own domain?

No. Your website domain is included in the subscription.

Where do my clients spend their IslaCoins?

At your business or at any business in another sector of the network. What they earn at a barbershop can be spent at that barbershop, a hair salon, nails or beauty, but never at another barbershop.

Billing

How much does it cost?

Nothing until 31 December 2027: no fee and no setup cost. There is only 5% per booking or sale made through Islagenda, and half of it (2.5%) goes back to your client as IslaCoins. From 1 January 2028, €39.99/month incl. IGIC, going down one step each month to €29.99 in month 12 and €29.99/month from then on. If you cancel and come back, you start again at €39.99.

What are IslaCoins?

They are the 2.5% of every booking or sale that goes back to your client as credit. Your client spends their IslaCoins at your business or at businesses in other sectors, never at your competitors. So your clients come back and clients from other sectors on your island find you.

Are there booking fees or a setup fee?

There is no setup fee. There is 5% per booking or sale made through Islagenda, and half goes back to your client as IslaCoins. Until 31 December 2027 there is no fee; from 2028, the monthly fee.

Is there a minimum term?

No. You can cancel whenever you like.

Account and data

What is the monthly summary?

On the 1st of each month you receive an email with the month's bookings, how many clients booked on their own from your website, reminders sent, new clients and an idea for the following month. You do not have to do anything.

How quickly do you reply if I have a problem?

If anything stops your clients from booking, we reply in under 24 hours. If you ask for a change to your website or calendar, within 3 days at most.

Who owns my clients' data?

Your business does. Islagenda processes it only to provide the service, and we sign a data processing agreement with you.

What happens to my data if I cancel?

You can ask for a copy before you leave. After that we delete it gradually within 30 days.

What happens to my domain if I cancel?

Islagenda pays for the domain while the subscription is up to date. If the business cancels, it can take the domain with it and pay the renewal itself. If it does not ask for it, the domain expires.

Would you mind seeing it with your own data?

If your question is not here, message us: a person answers.

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